Terms of Service

1. Acceptance of Terms

By accessing and using the services of Discover Eswatini, you accept and agree to be bound by the terms and provision of this agreement.

2. Travel Services

Discover Eswatini acts as a travel facilitator, providing information and booking services for tours, accommodations, and travel experiences in the Kingdom of Eswatini.

3. Booking and Payment

• All bookings are subject to availability and confirmation
• A deposit of 30% is required to secure your booking
• Full payment is due 30 days before travel date
• Prices are subject to change without notice until booking is confirmed

4. Cancellation Policy

• Cancellations 60+ days before travel: Full refund minus 10% administration fee
• Cancellations 30-59 days before travel: 50% refund
• Cancellations 15-29 days before travel: 25% refund
• Cancellations less than 15 days: No refund

5. Travel Insurance

We strongly recommend comprehensive travel insurance covering medical expenses, trip cancellation, and emergency evacuation.

6. Health and Safety

Travelers are responsible for ensuring they meet all health requirements, including vaccinations and medical clearances for travel to Eswatini.

7. Liability

Discover Eswatini acts as an agent only and shall not be liable for any injury, damage, loss, delay, or irregularity arising from travel services provided by third parties.

8. Force Majeure

We are not liable for any failure to perform due to circumstances beyond our control, including but not limited to natural disasters, government actions, or travel restrictions.

9. Governing Law

These terms are governed by the laws of the Kingdom of Eswatini.

10. Contact Information

For questions about these terms, contact us:

• Email: legal@discovereswatini.com
• Phone: +268 7654 3210
• Address: Mbabane, Kingdom of Eswatini