1. Information We Collect
We collect information you provide directly to us, such as when you:
- Fill out our contact forms or make inquiries
- Book travel services through our platform
- Subscribe to our newsletter or marketing communications
- Contact us via WhatsApp, email, or phone
2. Types of Information
Personal Information:
- Name, email address, phone number
- Passport details and travel documents
- Dietary requirements and medical information (if provided)
- Payment and billing information
Automatically Collected Information:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referral sources
3. How We Use Your Information
- To provide and improve our travel services
- To process bookings and payments
- To communicate with you about your travel arrangements
- To send marketing communications (with your consent)
- To comply with legal obligations
- To analyze website usage and improve user experience
4. Information Sharing
We may share your information with:
- Travel service providers (hotels, tour operators, transport companies)
- Payment processors for secure transaction processing
- Government authorities when required by law
- Emergency contacts in case of travel incidents
5. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Cookies and Analytics
We use cookies and analytics tools (including PostHog) to improve our website functionality and understand user behavior. You can control cookie preferences through your browser settings.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Data portability
8. International Transfers
Your information may be transferred to and processed in countries other than Eswatini. We ensure appropriate safeguards are in place for such transfers.
9. Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations, typically 7 years for booking records.
10. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
12. Contact Us
For questions about this privacy policy, contact us:
- Email: privacy@discovereswatini.com
- Phone: +268 7654 3210
- Address: Mbabane, Kingdom of Eswatini